Career Elevation (ABN 41 165 508 001) (“we”, “us”, “our”) is committed to protecting your privacy. We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We strive to ensure that the information we collect — including but not limited to your name, email address, telephone number, and physical address — is accurate, accessible, and protected against unauthorised access. This policy explains how we collect, use, disclose and protect your personal information when you interact with us and our website at careerelevation.com.au.

Information we collect

We may collect personal information that you provide to us, or that we obtain from third parties, in a range of contexts, including:

• your enquiries and enrolments through our website;
• your communications with us via email, telephone, SMS, social media platforms (such as LinkedIn, Facebook, Instagram or YouTube), or other means;
• information required to deliver nationally recognised training, including your Unique Student Identifier (USI) and details needed for your enrolment and study records;
• your use of our services and your interactions with our website, social media channels, content and advertisements.

Cookies and analytics

When you access or engage with our website or social media pages, we may collect information using web analytics tools, cookies, or similar tracking technologies that allow us to monitor and analyse how our website is used. Cookies are small data files stored on your computer, mobile device or other technology that allow the creator of the cookie to recognise you across websites.

These technologies may be used to deliver relevant advertisements through third-party services, such as Google Ads, which may appear on our website or on other websites you visit. If you would prefer your information not to be stored via cookies, you can disable cookies in your web browser settings.

How we use your personal information

We collect and use personal information for purposes including:

• providing services, training, and information to you;
• maintaining records and carrying out administrative functions;
• sharing your information with our contractors, employees, consultants, agents or other third parties to help us provide services to you;
• enhancing and improving our services and the experience of our students and customers;
• complying with our legal and regulatory obligations, resolving disputes, or enforcing agreements;
• sending you marketing and promotional communications that may be of interest to you, in accordance with the Spam Act 2003 (Cth). We may use email, SMS, social media or post for these communications, and you can opt out at any time using the unsubscribe option provided;
• sending administrative messages, reminders, notices, updates, security alerts and other information you have requested.

We have made every effort to make our data collection and usage practices clear and transparent. However, for the sake of brevity, it is not possible to list every circumstance in which we may use your data.

Disclosure of your information

We may disclose your personal information to cloud service providers, contractors and other third parties, both within and outside Australia, in order to provide our services. Where we do so, we take reasonable steps to ensure that any overseas recipients handle your personal information in a manner consistent with this policy and the Australian Privacy Principles.

We may also engage third-party service providers to deliver disaster recovery services or to audit the infrastructure and applications used to store your data, and may share your data with those providers or auditors to the extent required.

Security

We take appropriate measures to keep your personal information secure and protected against misuse and unauthorised access. Our information technology systems are protected by password access, and we use a range of administrative and technical safeguards. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information.

Links to other websites

Our website may contain links to other websites, including platforms that provide courses, resources, learning management, and scheduling tools. These links are provided for your convenience and may become outdated or unmaintained. We have no control over the content or privacy practices of linked websites and accept no responsibility for them. We recommend you review the privacy policy of any website before providing it with your personal information. The inclusion of a link does not imply our endorsement of that website.

Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable period and may need to verify your identity before acting on your request.

Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first at admin@careerelevation.com.au so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

By providing personal information to us, you consent to our storage, maintenance, use and disclosure of that information in accordance with this privacy policy. We may update this policy from time to time by posting an updated version on our website, and we encourage you to review it regularly to stay informed about our privacy practices.

Change of control

In the event of a change in control of our organisation, or a sale or transfer of business assets, we may, to the extent permitted by law, transfer our databases, including any personal and non-personal information they contain. Such information may be disclosed to a prospective purchaser under a confidentiality agreement. We will only disclose information in good faith and as necessary in these circumstances.

Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Career Elevation
Email: admin@careerelevation.com.au
Phone: 0409 830 099